About Us

Plenty-full is a Canadian startup dedicated to bringing Asian-inspired meal kits to chefs of all levels. With our team of culinary experts, customers can enjoy award-winning recipes in their own homes, turning everyday dinners into diverse, nutritious meals with the freshest ingredients.

Contact Us

Detail

customer.service@plenty-full.com

Plenty-Full Food Services Corp.

Unit 8138, 200-375 Water St

Vancouver, BC V6B 0M9

Terms and Conditions

Plenty-Full Food Services Corp. ('Plenty-Full') owns and operates the website located at www.plenty-full.com ('Website'). These Terms of Service ('Terms') apply to all users of the Website, including users who upload any materials to the Website, users who use services provided through this website, and users who simply view the content on or available through this Website ('you'/'user').

By using this Website and/or our services, you indicate your acceptance of these Terms. If you do not accept these Terms, then do not use this Website or any of its content or Services. These Terms may be amended or updated by Plenty-Full from time to time without notice and the Terms may have changed since your last visit to this Website. It is your responsibility to review these Terms for any changes. Your use after any amendments or updates of these Terms shall signify your acceptance of such revised Terms. Any new features that may be added to this Website from time to time will be subject to these Terms, unless stated otherwise. You should visit this page periodically to review these Terms.

Services

Plenty-Full enables members who register for an account to order fresh ingredients and recipes to make meals designed by our chef and our approved affiliates and to have the ingredients delivered right to their door ('Services'). In order to register for the Services, you must be at least 18 years old and capable of entering into a binding contract. Currently, our Services are only available to individuals in Canada.

Subscription

Plenty-Full Plans

We offer a series of weekly subscription plans that will enable you to receive deliveries every week. You have the option to pause or skip any delivery prior to the cut-off time preceding your delivery.

If you register for a Plenty-Full plan you will be charged for the initial amount at checkout. This will be followed by a weekly charge at the same amount originally billed unless otherwise paused or skipped. By signing up for a Plenty-Full plan, you acknowledge that the amount billed each week may vary for reasons that may include differing amounts due to promotional offers and/or changing or adding automatic shipments. To terminate your authorization or change your payment method, log on to your Plenty-Full account or email customer.service@plenty-full.com. We reserve the right at our discretion not to renew your deliveries at any time without giving any reasons for our decision.

See further, "Price and Payment"

Product Quality and Availability

At Plenty-Full we believe in offering our customers quality ingredients at a competitive price. We receive frequent shipments of fresh products to assure you high quality. Although our goal is to fulfill 100% of each order, given the perishable nature of our products, from time to time products may be unavailable due to market conditions beyond our control or to quality that is below our standards. At times when we have an item that's very similar to the item you ordered, we may make a substitution. If you're not happy with the replacement, please email us at customer.service@plenty-full.com.

Plenty-Full uses insulated packaging to maintain the quality and integrity of your products. To maintain the integrity of products after delivery, we recommend that you immediately refrigerate or freeze perishable items. We guarantee your products will remain fresh in the delivery packaging when it arrives at your door and up to 2 hours at room temperature (23 degrees Celsius) if left unrefrigerated. If the product we deliver to you is not fresh, please notify us by midnight at customer.service@plenty-full.com on the day that you receive the order, and we will provide you with a credit which you can use towards another order.

Please note that we reserve the right to limit your order or the quantity of a particular product that you may order.

Nutritional Information

When provided, nutritional information is on a per serving basis, as well, only non-pantry items are included in the calculations. The reason for this approach is that for most of our non-pantry items the amount to be used is often at the discretion of the individual chef. Some individuals may also use different amounts of pantry items such as oils, salt & pepper, etc. We have used the ReciPal Service for our nutritional estimates. Some calculations may also depend on the final preparation times of each dish. Nutritional information is provided as a guide and we do not guarantee the accuracy of any such information.

Delivery Restrictions

To receive delivery, you must live in a residential apartment or home, or receive permission from employer or business owner to receive shipments from a business address. Additionally, after your second order with Plenty-Full you may elect an alternate receiver located within or near your building or home to accept your delivery. This alternate receiver may accept your goods when you are not present at the time for delivery and shall accept the goods under all of the same terms and conditions that would apply had you accepted the delivery yourself. Anyone at the delivery address who receives the delivery is conclusively presumed to be authorized to receive the delivery. If you, your doorman/ concierge, and your alternate receiver are not present, we will use commercially reasonable efforts to contact you. If you cannot be reached, we will make unattended delivery and the package will be left at the indicated delivery address. Redelivery fees will apply should a second delivery visit be required.

Delivery is available on non-holiday Mondays to Fridays; check the menu page for exact delivery dates. You can modify an existing order (including the addition or deletion of items, a change in the time or delivery date, and the cancellation of your order) via the Web (in the "My Account" section of the Site) up until the posted cut-off time for that delivery. You may cancel orders via the "My Account" section of the Site. Modified orders are subject to price changes and a change of a delivery date may not guarantee the availability of your desired items. Cancellation of orders after the required cut-off time will still be charged the full price.

Orders must be received before the posted cut-off time for a given delivery. Available delivery windows and associated delivery charges and promotions will be shown as you proceed through the ordering process. You can place your order anytime, up to: the Friday at 11:59 PM Pacific Daylight Time before a Monday delivery and/ or the Monday at 11:59 PM Pacific Daylight Time before a Wednesday delivery. Orders must be canceled by Friday at 11:59 PM Pacific Daylight Time for Monday delivery date, or by Monday at 11:59 PM Pacific Daylight Time for Wednesday date. Cancellation of orders after the required cut-off time will result in a full charge.

If you are using our auto-delivery feature, your order will be processed before the deadline. However, if you make a change to your pre-selected meal, you must do so prior to the posted cut-off time for the delivery.

In the case of inclement weather or unforeseen delivery complications, it may be necessary to make adjustments to our delivery schedule, which will cause us to suspend chosen delivery dates and times. If there will be a significant delay, a customer service representative may call or e-mail you to let you know the status of your delivery time. We will deliver your order as quickly as possible when the conditions permit. If your designated delivery location (i.e., street, avenue) or day is inaccessible, rendering us unable to make the delivery, we will contact you to determine the best alternate location and/or date.

If something is missing from your order, please contact our Customer Service department at any of our social media accounts or email us at customer.service@plenty-full.com.

Vouchers

We may offer discount promotions and other types of vouchers. In order to redeem a voucher, you must register for an account with us.

A voucher may only be used once by its holder and may not be reproduced or transferred to another party. Vouchers are non-refundable and may only be used to redeem the promotion associated with the applicable voucher.

Risk and Title

The products will be at your risk from the time of delivery. You, and not Plenty-Full, are solely responsible for the proper and safe washing, preparation, storage and cooking of any products you receive through our Services. Any use of our products is at your own risk.

Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.

Price and Payment

Product prices include applicable taxes and delivery charges. Product prices and delivery charges are subject to change at any time, but changes will not affect orders in respect of which we have already sent you a confirmation.

You may change your payment method at any time by updating your account information. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not edit your payment method information or cancel your account, you remain responsible for any uncollected amounts and authorize us to charge your selected payment method, as it may be updated. This may result in a change to your payment billing dates.

If you register for a monthly membership, your subscription will automatically renew until you cancel it, and you are enrolled to receive shipments each week ('Weekly Delivery'). You may turn on/off a Weekly Delivery (within order cut-off times) at any time per the cancelation details listed below. You are fully responsible for all activities that occur under your account, and you agree to be personally liable for all charges incurred under your account. Your liability for such charges shall continue after termination of this Agreement. Pausing Weekly Deliveries and/or order cancellation requests require advanced notice to Plenty-Full, as set forth more specifically via email communication. If you miss these deadlines, you will be responsible for paying the applicable amount, and the cancellation will take effect the next week.

Proprietary Rights

This Website, and the information and materials that it contains, are the property of Plenty-Full and its licensors, and are protected from unauthorized copying and dissemination by copyright law, trademark law, international conventions and other intellectual property laws. All Plenty-Full product names and logos are trademarks or registered trademarks of Plenty-Full. All other company and product names and logos are trademarks or registered trademarks of their respective owners in certain countries. Nothing contained on this Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use this website or any materials displayed on this Website, through the use of framing or otherwise, except: (a) as expressly permitted by these Terms; or (b) with the prior written permission of Plenty-Full.

Your Passwords and Account Security

You are responsible for safeguarding the password that you use to access the Services and you are responsible for any activities or actions under your password. You agree to keep your password secure. Plenty-Full will not be liable for any loss or damage arising from your failure to comply with these requirements. You agree to notify Plenty-Full immediately of any unauthorized use of your account or any other breach of security. You should contact Plenty-Full at customer.service@plenty-full.com.

Disclaimer of Warranties

TO THE EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED 'AS IS' AND PLENTY-FULL DISCLAIMS ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS, EITHER EXPRESS, IMPLIED, STATUTORY, BY USAGE OF TRADE, COURSE OF DEALING OR OTHERWISE INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, TITLE, SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE. PLENTY-FULL DOES NOT WARRANT, ENDORSE, GUARANTEE, PROVIDE ANY CONDITIONS OR REPRESENTATIONS, OR ASSUME ANY RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY ANY THIRD PARTY THROUGH THE WEBSITE OR IN RESPECT TO ANY WEBSITE THAT CAN BE REACHED FROM A LINK ON THE WEBSITE OR FEATURED IN ANY BANNER OR OTHER ADVERTISING ON THE WEBSITE, AND PLENTY-FULL SHALL NOT BE A PARTY TO ANY TRANSACTION THAT YOU MAY ENTER INTO WITH ANY SUCH THIRD PARTY.

Limitation of Liability

UNDER NO CIRCUMSTANCES SHALL PLENTY-FULL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, ANY DAMAGES THAT RESULT FROM (I) YOUR USE OF OR YOUR INABILITY TO USE THE SERVICES, (II) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, (III) ERRORS, MISTAKES, OR INACCURACIES IN THE MATERIALS ON THE WEBSITE, (IV) PERSONAL INJURY (INCLUDING WITHOUT LIMITATION ANY ALLERGIC REACTIONS TO ANY PRODUCTS RECEIVED THROUGH THE SERVICES) OR PROPERTY DAMAGE OF ANY KIND WHATSOEVER ARISING FROM OR RELATING TO YOUR USE OF THE SERVICE, ANY BUGS, VIRUSES, TROJAN HORSES, OR ANY OTHER FILES OR DATA THAT MAY BE HARMFUL TO COMPUTER OR COMMUNICATION EQUIPMENT OR DATA THAT MAY HAVE BEEN TRANSMITTED TO OR THROUGH THE WEBSITE, OR (V) ANY ERRORS OR OMISSIONS IN ANY MATERIAL ON THE WEBSITE OR ANY OTHER LOSS OR DAMAGE OF ANY KIND ARISING FROM OR RELATING TO YOUR USE OF THE SERVICES. THESE LIMITATIONS SHALL APPLY EVEN IF PLENTY_FULL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, PLENTY-FULL's LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THIS AGREEMENT (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION), WILL AT ALL TIMES BE LIMITED TO THE GREATER OF (A) FIFTY U.S. DOLLARS ($50) OR (B) AMOUNTS YOU'VE PAID PLENTY-FULL IN THE PRIOR 12 MONTHS (IF ANY). THE FOREGOING LIMITATIONS SHALL APPLY TO THE FULLEST EXTENSION PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.

YOU AGREE THAT IT IS YOUR SOLE RESPONSIBILITY TO ENSURE THAT ANY PRODUCTS YOU OBTAIN THROUGH THE SERVICES ARE SUITABLE FOR YOU AND TO ENSURE THAT YOU DO NOT ORDER ANY PRODUCTS THAT YOU MAY BE ALLERGIC TO.

Indemnification

YOU SHALL INDEMNIFY AND HOLD PLENTY-FULL AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, AGENTS, AND EMPLOYEES, HARMLESS FROM ALL CLAIMS, THREATS, ACTIONS, PROCEEDINGS, DEMANDS, DAMAGES, LOSSES, OBLIGATIONS, COSTS, AND EXPENSES INCLUDING REASONABLE ATTORNEYS' FEES, MADE BY ANY THIRD PARTY DUE TO OR ARISING IN CONNECTION WITH YOUR USE OF THE SERVICES, ANY VIOLATION BY YOU OF THESE TERMS, OR ANY VIOLATION BY YOU OF ANY APPLICABLE LAW OR REGULATION.

General

These Terms of Service, together with our Privacy Policy, constitutes the entire agreement between the parties relating to the Services. These Terms shall not be modified except in writing signed by both parties or by a new posting of these Terms by us. If any part of these Terms is held to be unlawful, void, or unenforceable, that part shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions. The failure of Plenty-Full to exercise or enforce any right or provision under these Terms shall not constitute a waiver of such right or provision. Any waiver of any right or provision by Plenty-Full must be in writing and shall only apply to the specific instance identified in such writing. You may not assign these Terms, or any rights or licenses granted hereunder, whether voluntarily, by operation of law, or otherwise without Plenty-Full's prior written consent. We may assign these Terms to anyone at any time. These Terms shall be governed by the laws of the Province of Ontario without regard to conflict of laws principles. You hereby irrevocably attorn to the exclusive jurisdiction of the courts of Ontario for any disputes related to these Terms.

Last updated: April 15th 2018

Privacy Policy

Plenty-Full Food Services Corp. Privacy Policy

Plenty-Full Food Services Corp. ('Plenty-Full'/'we'/'us') is committed to protecting your privacy. The following Privacy Policy describes how we collect, store, use and share information about Users of our website www.plenty-full.com (the 'Website') and/or our services as described in our Terms of Service ('Services'). The terms 'user' and 'you' refer to visitors of the Website and persons who have registered for an account with Plenty-Full for the use or potential use of the Service. Please review the following carefully so that you understand our privacy practices.

This Privacy Policy was last changed on April 15th, 2018.

If you have questions about this Privacy Policy, please contact us at customer.service@plenty-full.com.

CONSENT

Your use of the Website and/or Services constitutes acceptance of and agreement with this Privacy Policy. If you do not accept this Privacy Policy, do not use our Website or our Services. Your consent to our use of your personal information can be withdrawn at any time by following the directions at the end of this policy.

COLLECTION AND USE OF PERSONAL INFORMATION

We use your personal information to provide you with our Services, to administer our client databases, to communicate with you and respond to your inquiries, for identification and authentication purposes and for service improvement. Plenty-Full does not disclose your personal information to any third party to enable them to market their products or services. Plenty-Full will retain your personal information for only the period of time which is reasonable under the circumstances.

MANAGEMENT OF THE WEBSITE

When you visit our Website, we process technical data such as your IP-address, visited webpages, the internet browser you use, your previous/next visited websites and the duration of a visit/session to enable us to deliver the functionalities of the Website. In addition, in certain instances the browser may prompt you for your postal code to allow us to provide you with an enhanced experience. This data enables us to manage and improve the Website.

REGISTRATION

By signing up and entering your email address on our site you are consenting to receive Plenty-Full communication containing news, updates, and promotions.

If you register for an account, we will collect your name, email address, country, language, password, mobile phone number, IP-address, MAC-address, delivery address and your credit card number, expiry date, billing address and security code (see ‘Processing Payments’ below).

We will use your contact details to send you a welcoming email, to communicate with you in response to your inquiries, and to send you service-related announcements.

SERVICE INFORMATION

If you register for an account, we will collect information about your use of the Services including information about your orders and meal preferences. We use this information to enhance your experience, for example to suggest meals that we think you will enjoy.

PROCESSING PAYMENTS

If you register for an account, your credit card information is provided to our payment processing provider Stripe Payments Canada, Ltd. in order to process payments for your orders. Plenty-Full itself only collects the first six (the BIN numbers) and the last four digits of your credit card number, the expiration number. We use this information to prevent fraud.

MARKETING

If you opt-in to receive marketing communications from Plenty-Full, we may use your contact details to send you general updates regarding Plenty-Full news, special offers and promotions. You may opt-out of receiving these updates at any time by following the opt-out instructions in the communication.

GENERATING MANAGEMENT INFORMATION AND STATISTICAL DATA

Plenty-Full uses your personal information in an anonymized and aggregated form to closely monitor which pages of the Website are most frequently visited and which features of the Service are used most, to analyze usage patterns and to determine where we should offer or focus our Service. We may share this information with third parties for industry analysis and statistics.

REFFERAL PROGRAM

If you choose to use our referral feature on the Website to tell a friend about our Service, you will be prompted to enter your friend's email address or mobile phone number or log into your preferred social network. If you elect to refer a friend, we will automatically populate a message for you to send to your friend inviting him or her to try the Service on your behalf, however the actual message will be sent via your mobile device or social network and you will be able to edit the final message before you send it. If your friend does not register for an account with us, we will delete your friend’s contact information.

ADMINISTRATING PUBLIC FORUMS

The Website may offer publicly accessible blogs and community forums. If you choose to post a comment on such blogs or forums, we will ask for personal information such as your name and email address. You may provide us with just your first name or a pseudonym. Please be aware that the name you provide will be publicly posted and associated with your comment. Your email address will not be published. To request removal of your personal information from our blog or community forum, please contact us at hello@Plenty-Full.com

ADMINISTRATING JOB APPLICATIONS

If you wish to apply for a job on our Website, we will collect personal information such as your name, email address, phone number and additional information such as resume and gender. We will use this information to process your application, determine your qualifications for the position for which you have applied and to contact you.

Advertisements appearing on the Website may be delivered by us or one or more third-party web advertisers. These third-party web advertisers may set cookies. These cookies allow the advertisement server operated by that third party to recognize your computer each time they send you an online advertisement. Accordingly, advertisement servers may compile information about where or whether you viewed their advertisements and which advertisements you clicked on. This information allows web advertisers to deliver targeted advertisements that they believe will be of most interest to you. The Privacy Policy applies to cookies placed on your computer by us, but does not cover the use of cookies by any third-party web advertisers. For the privacy practices of such third-party web advertisers, you should consult the applicable privacy policy for the relevant third- party web advertiser(s).

OUR DISCLOSURE OF YOUR INFORMATION

Under certain circumstances, Plenty-Full will disclose your personal information:

when we are required or authorized by law to do so, for example if a court issues a subpoena;
when you have consented to the disclosure;
where it is necessary to establish or collect fees;
if we engage a third party to provide IT services to us (like computer back-up services or archival file storage) and the third party is bound by our privacy policy, please note that such service provider(s) may be located outside of Canada;
in connection with a change of control transaction;
if the information is already publicly known.

We may employ third party companies and individuals to facilitate or provide the Service on our behalf (for example delivery and production facilities), to process payment, provide customer support, provide postal code information to our delivery drivers, to host our job application form, to perform Website-related services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Website's features) or to assist us in analyzing how our Service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are contractually bound not to disclose or use it for any other purpose. Our service providers store information in Canada and in the United States and accordingly your personal information may be available to Canadian and/or United States governments or agencies under a lawful order, irrespective of the safeguards we have put in place for the protection of your personal information.

Plenty-Full will disclose your personal information to the extent that this is legally required, or necessary for the establishment, exercise or defence of legal claims and legal process; or in the event of an emergency pertaining to your health and/or safety.

YOUR RIGHTS

You have the right to information regarding your personal account, including information that you've provided to us and information regarding each order via the Website. You may at any time request correction or erasure of your personal data, and object to any processing of your personal data by emailing us at customer.service@plenty-full.com. It may not always be possible for us to comply with your request, for instance if we are under a legal obligation to maintain your personal information. You may also amend your personal details using your Plenty-Full account.

RETENTION

Unless specified otherwise in this Privacy Policy, we will retain your information until you cancel your Plenty-Full account, or until your Plenty-Full account has been inactive for a year. If you wish to cancel your Plenty-Full account or request that we no longer use your information to provide you services, please contact us at customer.service@plenty-full.com. Upon expiry of the one-year period of inactivity, we will alert you and give you two weeks to re-activate your Plenty-Full account or retrieve any personal information you want to keep. After deletion of your account we will anonymize your data, unless these data are necessary to comply with a legal obligation or resolve disputes.

SECURITY

Plenty-Full has taken appropriate technical and organizational security measures against loss or unlawful processing of your personal data. We use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) as well as physical safeguards of the locations where data are stored.

However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet. Any transmission of information by you to Plenty-Full is at your own risk. We recommend that you do not disclose your password to anyone.

COOKIE POLICY

The Website uses "cookies". A cookie is a small text file that we place on your computer or mobile device to enable various features of the Website. You can change your cookie settings to accept or not accept cookies in your browser settings.

CHANGES IN THIS PRIVACY POLICY

We may update this privacy statement to reflect changes to our information practices. We encourage you to periodically review this page for the latest information on our privacy practices.

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